Cancellation Policy
Last updated 10 September 2026
14-day free cancellation
Cancel any confirmed direct booking at least 14 full days before check-in for a full refund of everything you paid, no questions asked. Refunds are issued back to your original Paystack payment method and typically reflect within 5–10 business days depending on your bank.
Inside 14 days
Cancellations made less than 14 days before check-in are not eligible for a refund, since the dates are held exclusively for you and are unlikely to resell on short notice. If you need to change dates rather than cancel outright, message us on WhatsApp — we'll always try to find a workable alternative before treating it as a cancellation.
Owner-initiated cancellations
In the rare event the owner needs to cancel a confirmed booking (e.g. an unresolvable maintenance issue), you'll receive a full refund of all amounts paid.
How to cancel
Use the cancellation link in your booking confirmation email, or message us directly on WhatsApp with your booking reference.